Mon Health Selects PatientMatters to Create Pre-Access Service Center to Ensure Consistent Patient Experience and Improve Revenue Performance

Health System to Leverage IntelliPass Phase I Advisory Program to
Integrate Data and Workflows Across Departments, Optimize Staffing
Allocation and Provide Training

ORLANDO, Fla.–(BUSINESS WIRE)–PatientMatters,
a patient access and advocacy solutions provider helping hospitals and
health systems offer patients highly-personalized financial
solutions, today announced that Mon
, a leading health system serving communities in West Virginia
and Pennsylvania, has chosen PatientMatters’ IntelliPass Advisory Phase
I Program.

The initiative will support the organization’s work to extend its
leadership in providing a positive patient financial experience, improve
collections and enhance registration quality and speed, Mon Health has
engaged PatientMatters as the industry’s premier experts in developing a
robust Pre-Access Service Center capability. The Pre-Access Services
Center model breaks down existing silos across registration, scheduling
and financial services to give patients a fast, efficient and consistent
registration experience with reliable, personalized services.

“While we have already invested in world-class staffing and technology,
PatientMatters brings a very specific expertise that closely aligns with
our vision for breaking down silos and making our process 100 percent
patient focused,” said Candi Powers, Chief Revenue Cycle Officer at Mon
Health. “The PatientMatters Pre-Access Service Center model will put us
ahead of the curve on patient experience and revenue performance. Most
importantly, we see this work as a critical step in our ongoing effort
to ensure that the highest quality care is affordable and accessible for
the communities we serve.”

The IntelliPass Advisory Phase I Program includes:

  • Assessment – Focusing on scheduling, reminders, E&B checks, estimation
    and workforce allocation
  • Workflow Redesign – Including centralization of team structure,
    process workflow and related functions
  • Implementation and Go-Live – With full documentation, training,
    testing and on-going process optimization

The program implementation will leverage and complement Mon Health’s
existing Cerner EHR and Experian RCM solutions as part of the project.
The agreement includes an option to engage PatientMatters’ IntelliGuide®
Advocacy services as part of the final implementation.

“Mon Health shares our vision for creating a deeply-integrated,
consistent pre-access capability that is at the heart of a positive
patient experience,” said David Shelton, Chief Executive Officer at
PatientMatters. “Advisory Phase I is the way we start every engagement
with our clients no matter which mix of our products and advocacy
services we provide. Together, we will build out their capability to
deliver a level of personalization, satisfaction and efficiency that all
health systems should aspire to.”

The PatientMatters IntelliPass
enables hospitals to guide patients through the maze of
healthcare finance with accurate bill estimates and personalized
financial plans. The IntelliPass System consists of four core modules:
IntelliReg™, IntelliPass™, IntelliPass+™ and IntelliGuide™; offered both
as standalone products and services or as part of an integrated suite of

About Mon Health

Mon Health is an integrated network of physician clinics, outpatient
centers and hospitals that work together to make healthcare more
accessible and affordable to residents of north central West Virginia,
southwestern Pennsylvania and western Maryland. It includes Mon Health
Medical Center, a 189-bed general, acute care hospital in Morgantown;
Mon Health Preston Memorial Hospital, a 25-bed critical access hospital
in Kingwood; Mon Health Stonewall Jackson Hospital, a 70-bed hospital in
Weston; Mon Health EMS; Mon Health Equipment & Supplies; and Mon Health
The Village at Heritage Point. For more information, visit

About PatientMatters

PatientMatters brings compassion and consumerism to the financial
experience of care, helping hospitals and health systems offer
highly-personalized financial solutions that improve satisfaction, cash
flow, profitability and outcomes. Based on decades of experience, the
PatientMatters IntelliPass™ System brings together a comprehensive set
of patient payment and advocacy solutions, along with intelligent
workflow automation tools to ensure every patient is satisfied and
providers are appropriately compensated. PatientMatters serves over 130
hospital and health systems in over 350 locations across the country,
providing cutting-edge technology, financial tools, process
transformation services with staff training and support to help deliver
a new level of consumer-friendly healthcare. To learn more, visit


Antonia Rutter
Senior Account Executive
Aria Marketing
332-9999 x209

Media Relations
Mon Health
(304) 282-3505

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